Checking or savings account -- Closing an account -- Complaint #11338666
Complaint Overview
Complaint ID: 11338666
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 313XX
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am writing to address SoFi Bank response regarding the fraudulent cashing of two checksone for {$6300.00} and another for {$30000.00}. It is clear that SoFi Bank mishandled my funds, and the suggestion that I bear responsibility for this situation is entirely unwarranted. The funds were initially linked to my external XXXX XXXX account and could have been securely transferred there. Instead, SoFi Bank chose to mail the checks, creating an opportunity for them to be intercepted. It is evident that I did not cash these checks, as the signatures on them are not mine. Furthermore, SoFi Bank 's mobile deposit software failed to prevent the fraud when the individual who intercepted the checks deposited them. While I appreciate that SoFi Bank identified the fraudulent activity, the mishandling of my funds and subsequent attempt to shift responsibility is unacceptable. The checks were mailed without requiring a signature, and I was not provided an option to select a more secure delivery method. This lack of diligence directly contributed to the fraudulent activity. To support my claim, I have attached documentation demonstrating that I did not cash the checks in question. I respectfully request that SoFi Bank return the full amount of the funds to my account immediately. The mishandling of my funds is clear, and I trust SoFi will take full responsibility and resolve this matter appropriately. Thank you for your immediate attention. Please feel free to contact me if additional information is needed. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #11338666 about?
Complaint #11338666 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.