Checking or savings account -- Managing an account -- Complaint #11338577
Complaint Overview
Complaint ID: 11338577
Company: Credit Karma, LLC
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Oregon
ZIP Code: 972XX
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Credit Karma locked my savings account each time I made a deposit and then refused to unlock it even after providing all required verification ( they required a copy of my drivers license and a photo of me with it, which really seems like overkill for just depositing a small amount of money into an account that I own and have established as mine repeatedly in the past ). When they locked it, they would send an email with detailed but incorrect instructions on how to navigate their phone tree in order to speak with a person to verify the account was mine. When I did finally get to a person, they would say they still couldn't unlock the account because I hadn't provided the required verification ( despite having done so multiple times ). I was finally able to get my account unlocked when I told them that what they are doing is illegal and I would be filing a complaint with the CFPB. After that, I did not receive any responses to my emails and suddenly the account was unlocked, even though I hadn't tried to again provide the documentation they claimed they hadn't received and that would be required. I have since closed my account, but restricting access to needed funds for absolutely no reason and then making it impossible to unlock the account without threatening to report you to the government is not an acceptable way to handle people 's money. I'd like to additionally note that I was always refused any information. They would not tell me why the account had been locked, they would not tell me how to avoid it happening in the future, and they would not even say what kinds of transactions would theoretically trigger an account to be locked. Again this happened repeatedly.
Frequently Asked Questions
What is Complaint #11338577 about?
Complaint #11338577 was filed against Credit Karma, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.