Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11338552
Complaint Overview
Complaint ID: 11338552
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: New York
ZIP Code: 11226
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Key Issue : Experian is not giving me access to my Experian account ( credit file ) despite XXXX months of regular follow ups, emails, calls and faxes with my info, after fraudsters have changed the email/phone account associated with my account. History : 1. My credit info was leaked in XX/XX/2024. I placed a freeze on all my credit bureau accounts in XX/XX/2024 XXXX. However, someone was able to get control of my Experian account and also opened an Experian checking account 3. I need to prove my identity to Experian, so that they can give me access to the account. I have sent all the required info ( passport, utility bill, SSN, ID ) I have been following up on this matter regularly with Experian but they keep saying that they don't have any updates for me 4. I have uploaded my info on Experian, sent faxes, emailed and called them but there has been no resolution to this and no progress. Experian has not even been open to giving us a resolution timeline.
Frequently Asked Questions
What is Complaint #11338552 about?
Complaint #11338552 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.