Mortgage -- Struggling to pay mortgage -- Complaint #11338426
Complaint Overview
Complaint ID: 11338426
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Foreclosure
State: Illinois
ZIP Code: XXXXX
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2025-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX and XX/XX/XXXX home owners successfully completed two forbearance trial payment programs with XXXX XXXX. ( See attached proof of payments. ) In XX/XX/XXXX and XX/XX/XXXX XXXX XXXX sued the homeowners for foreclosure. In XXXX, home owners mortgage was sold by XXXX XXXX to US Bank National Association, and XXXX XXXX XXXX became the loan servicer. In XX/XX/XXXX, we were in the process of a loan modification with XXXX XXXX, which was wrongfully terminated by a robo-signer, XXXX XXXX XXXX who was operating on behalf of XXXX XXXX at the time. This termination was fraudulent and prevented us from completing the loan modification process. Details of the Complaint : 1. Fraudulent Loan Modification Termination : o The loan modification process initiated with XXXX XXXX was abruptly and wrongfully terminated by a robo-signer, XXXX XXXX XXXX who was involved in the fraudulent practices that XXXX XXXX has been penalized for. o We have definitive evidence that the loan modification was terminated without proper justification, directly leading to the wrongful foreclosure on our home. 2. Wrongful Foreclosure : o The wrongful termination of our loan modification resulted in the foreclosure proceedings being initiated and continued by US Bank National Association and XXXX XXXX XXXX. o This wrongful foreclosure has caused significant financial, emotional, and reputational damage to us as homeowners. XXXX. Legal Fees and Property Repairs : o The bank has incurred legal fees far exceeding the value of our property, and we estimate that continuing litigation over the next 14 months would double these costs. o Additionally, the property requires an estimated {$92000.00} in repairs, further compounding our financial burden. XXXX. Comparison to XXXX XXXX CFPB Settlement : o Our situation mirrors the fraudulent practices for which XXXX XXXX paid {$3.00} XXXX to the CFPB. Like many other homeowners, we have become victims of the systemic issues within XXXX XXXX loan modification and foreclosure processes.
Frequently Asked Questions
What is Complaint #11338426 about?
Complaint #11338426 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.