Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #11318346
Complaint Overview
Complaint ID: 11318346
Company: Truist Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
State: Georgia
ZIP Code: 30228
Date Received: 2024-12-29T12:00:00-05:00
Date Sent to Company: 2024-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to discuss an ongoing issue I have encountered regarding the deposits of cashier 's checks and regular checks into my XXXX account. It appears that the checks are consistently placed on an extended hold, which is quite concerning ( cashiers check deposited XX/XX/year>, regular check deposited XX/XX/year> ). Upon contacting my bank for assistance in releasing these extended holds, I have been informed that they are unable to do so due to delays in fund verification from your institution. I understand that XXXX is considered a third-party institution, and that there have been recent concerns regarding fraud associated with your bank. I would like to kindly request your assistance in finding a more efficient way to verify the funds for the recent check I deposited. Timely verification would greatly alleviate the inconvenience caused by these extended holds.
Frequently Asked Questions
What is Complaint #11318346 about?
Complaint #11318346 was filed against Truist Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2024-12-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.