Mortgage -- Trouble during payment process -- Complaint #11312091
Complaint Overview
Complaint ID: 11312091
Company: PNC Bank N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Washington
ZIP Code: 98034
Date Received: 2024-12-28T12:00:00-05:00
Date Sent to Company: 2024-12-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had a PNC mortgage for several years now, and have had autopay set up throughout this time. On XX/XX/year>, I received a letter stating that my XX/XX/year> payment was past due. Logging into my account, I saw a {$180.00} fee assessed on XX/XX/year>, and autopayment is no longer set up nor is it available to be configured online. I received no notification that my autopay had been removed. This is the second time this has happened in the time I've held this mortgage with PNC.
Frequently Asked Questions
What is Complaint #11312091 about?
Complaint #11312091 was filed against PNC Bank N.A. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-12-28T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.