Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11311499
Complaint Overview
Complaint ID: 11311499
Company: Navy Federal Credit Union
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Jersey
ZIP Code: 088XX
Date Received: 2024-12-28T12:00:00-05:00
Date Sent to Company: 2024-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a formal complaint against Navy Federal Credit Union for inaccurate and inconsistent reporting on my credit accounts. The issues involve contradictory information provided to different credit bureaus, which raises concerns about the accuracy and legality of the reporting practices. Details of the Complaint Last Payment Inaccuracy : The account reports a last payment of {$0.00} on XX/XX/2023. According to the Fair Credit Reporting Act ( FCRA ), a creditor can not report a last payment of {$0.00} if the account is not fully paid off. This is misleading and inaccurate. Inconsistent Payment History : XXXX : The account is reported as closed in XXXX and XX/XX/2023 but then marked as XXXX days late in XX/XX/2023. This inconsistency in payment history is inaccurate and does not align with the accounts actual status. XXXX : The account reports a last payment of {$0.00} on XX/XX/2023, yet the date of first delinquency is listed as XX/XX/2023. These dates are contradictory and indicate a significant error in reporting. XXXX : The account is reported as closed on XX/XX/2023, but the payment history shows XXXX days late in XX/XX/2023 and on time for XX/XX/2023. This inconsistency further demonstrates inaccurate reporting. Impact of the Inaccuracies These discrepancies have caused confusion and potential harm to my credit profile. As a consumer, I rely on financial institutions to ensure maximum accuracy in reporting, as required by the FCRA. Navy Federal Credit Unions failure to provide consistent and accurate information undermines my trust in their reporting practices and has necessitated this formal complaint.
Frequently Asked Questions
What is Complaint #11311499 about?
Complaint #11311499 was filed against Navy Federal Credit Union regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-12-28T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.