Payday loan, title loan, personal loan, or advance loan -- Problems receiving the advance -- Complaint #11311154
Complaint Overview
Complaint ID: 11311154
Company: Dailypay, INC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Earned wage access
Issue: Problems receiving the advance
State: Georgia
ZIP Code: 30260
Date Received: 2024-12-28T12:00:00-05:00
Date Sent to Company: 2025-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I checked my DailyPay account yesterday XX/XX/year> which had the amount of {$370.00}. Today XX/XX/year> the amount is much lower and when I spoke to a customer service representative they first hung up in my face when asked about the amount. Then I called back and spoke to a different representative XXXX who sent me a email that stated when I should receive my money. Which is today XXXX explained it will by the end of the day I should be receiving the payment from my check advanced I have yet to receive that payment. Also, I was never notified that money that I earned will be removed from my daily pay account
Frequently Asked Questions
What is Complaint #11311154 about?
Complaint #11311154 was filed against Dailypay, INC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problems receiving the advance. It was received by the CFPB on 2024-12-28T12:00:00-05:00.
How did Dailypay, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Dailypay, INC?
Yes, visit the Dailypay, INC company profile at readthecomplaint.com/company/dailypay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.