Credit card -- Advertising and marketing, including promotional offers -- Complaint #11290760
Complaint Overview
Complaint ID: 11290760
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: New York
ZIP Code: 10710
Date Received: 2024-12-26T12:00:00-05:00
Date Sent to Company: 2024-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XX/XX/XXXX I accepted and XXXX XXXX promotional offer from my credit card RCI Elite Rewards mastercard from BARCLAYcardus. They offered my an interest rate of 8.99 % for 18 months on my {$4600.00} balance at the moment. My minimum payment on this transaction was {$270.00} each month. I have been paying {$280.00} but I still see interest charge on purchases every month. I paid interest on XX/XX/XXXX {$14.00} XX/XX/XXXX {$32.00} XX/XX/XXXX {$31.00} XX/XX/XXXX {$28.00} I have not used the card again since XXXX because I just want to keep paying this esay pay agreement. Are they supposed to charge me this amount monthly on interest? I thought interest was already being charge on my monthly easy payment. Their math is very confusing when I talked to them when I decided to take the easy pay they told me my only monthly debt with them was {$270.00} but I'm been charge more that {$30.00} a month in interest. This is illegal to lie to your customers and take advantage from us. Please help Thanks XXXX XXXX
Frequently Asked Questions
What is Complaint #11290760 about?
Complaint #11290760 was filed against Barclays Bank Delaware regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-12-26T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.