Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11290466
Complaint Overview
Complaint ID: 11290466
Company: Affirm Holdings, INC
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: California
ZIP Code: 91915
Date Received: 2024-12-26T12:00:00-05:00
Date Sent to Company: 2024-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchase a sound bed via XXXX never received product so I cancelled however Affirm reported that I was 60 days late I still had a balance I asked how can I have a balance when canceled I keep getting the run around please advise. So I paid the balance and rep told me that the 70 day late would be removed I called today XX/XX/year> and been on hold for over. XXXX please Advise
Frequently Asked Questions
What is Complaint #11290466 about?
Complaint #11290466 was filed against Affirm Holdings, INC regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-12-26T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.