Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #11276698
Complaint Overview
Complaint ID: 11276698
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: California
ZIP Code: 94110
Date Received: 2024-12-21T12:00:00-05:00
Date Sent to Company: 2024-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initiated a single transfer on XX/XX/20 at XXXXXXXX XXXX in the amount of {$5000.00} from my personal checking account to my coinbase.com account. Later that day i received a message from my bank stating that overdrew my account and would be penalized. Upon further inspection, coinbase initiated XXXX withdrawals from my bank account both in the amount of {$5000.00}. Coinbase appears to have duplicated my request. After more than XXXX hours with their chat ( the only support option ), they refuse to investigate the issue and instead respond with canned/automated responses. My case number with them is XXXX.
Frequently Asked Questions
What is Complaint #11276698 about?
Complaint #11276698 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2024-12-21T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.