Checking or savings account -- Managing an account -- Complaint #11276631
Complaint Overview
Complaint ID: 11276631
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 94538
Date Received: 2024-12-24T12:00:00-05:00
Date Sent to Company: 2024-12-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I woke up to a voicemail from my TD banks NA, on XXXX XX/XX/2024 about my ATM card being used for several transactions 4 transactions were processed and the rest were denied. I immediately called the bank and asked them that that was not me. They mentioned that I can not dispute the transactions unless they are posted. I waited two days and then filed the claim and told them all the details. I never used my card for cash withdrawals or in supper markets. And the two transactions was of super markets and two for atm withdraws, I am ready to share all my statements to prove that. I found out that from a customer services agent that one of my TD atm card was mailed to my address in Virginia knowing that I have already changed my address in their records, they also said that the auto renewal system sometimes doesnt update the address. I suspect that might have caused the compromise of my card. I really am lost. What to do to prove to them that it was a total failure of their security that they promise when you open an account with them. They always show that they are FDIC insured but it seems that they are just selling their products. I will really appreciate your help in this regard.
Frequently Asked Questions
What is Complaint #11276631 about?
Complaint #11276631 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-24T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.