Checking or savings account -- Managing an account -- Complaint #11276335
Complaint Overview
Complaint ID: 11276335
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Kentucky
ZIP Code: XXXXX
Date Received: 2024-12-23T12:00:00-05:00
Date Sent to Company: 2024-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> i called my bank to question why is my balance changing when I didn't purchase anything. My transactions were pending for a few days and the balance kept changing without me purchasing anything. They sent me an email of a purchase and what my balance was after that purchase but in the mobile app account the same purchase hade almost {$200.00} less for the balance. I have been dealing this for years now. My pending transactions would last for days. The available balance would constantly change even after the initial buy on a debit card.
Frequently Asked Questions
What is Complaint #11276335 about?
Complaint #11276335 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.