Credit card -- Problem with a purchase shown on your statement -- Complaint #11276105
Complaint Overview
Complaint ID: 11276105
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 90503
Date Received: 2024-12-23T12:00:00-05:00
Date Sent to Company: 2024-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Wells Fargo has put on a charge to our credit card that is FRAUDULENT. {$570.00} and {$500.00} for 2 days in a row XX/XX/2024 and XX/XX/2024. We have never been to this Stake house in XXXX Oregon or anywhere else. Wells Fargo removed these charges when we inform them that this was Fraud we never went to this Stake house. Wells fargo had denied a {$750.00} charge from the same Stake house trying to fraud us. Now Wells Fargo has re-charged us the {$570.00} and the {$500.00} on XX/XX/2024 trying to tell us that it was not a Fraud that it is valid. We again have never been to a Stake House is XXXX Oregon we live in California and we have never spent this amount of money at any restaurant 2 days in a row. And they won't tell us how these charges can be even money no cents {$500.00} {$570.00}.
Frequently Asked Questions
What is Complaint #11276105 about?
Complaint #11276105 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-23T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.