Debt collection -- Written notification about debt -- Complaint #11249849
Complaint Overview
Complaint ID: 11249849
Company: Synerprise Consulting Services, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: Texas
ZIP Code: 773XX
Date Received: 2024-12-22T12:00:00-05:00
Date Sent to Company: 2024-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally demand that you immediately remove the collection entry from my credit report, which I believe is in violation of my rights under multiple legal statutes, including the Health Insurance Portability and Accountability Act ( HIPAA ) and the Fair Debt Collection Practices Act ( FDCPA ). Firstly, I was never informed by your company about any potential violation of the HIPAA Law in relation to the collection of my debt. Under HIPAA ( 45 CFR 164.502 ), you are prohibited from disclosing any medical information without my explicit consent. It appears that Synerprise Consulting Services has violated this provision by sharing or attempting to collect information regarding my healthcare, which I have not authorized. Your failure to comply with HIPAA regulations, coupled with your improper use of my personal health information, is a clear violation of my rights. Additionally, I previously made a payment towards the balance owed, yet I find that my account remains listed as a collection on my credit report. I will not be making any further payments to Synerprise Consulting Services as a result of your failure to comply with the legal requirements set forth under both federal and state laws. This constitutes a violation of the Fair Debt Collection Practices Act ( 15 U.S. Code 1692 ), particularly under 1692e, which prohibits false or misleading representations regarding a debt. The continued listing of this collection on my credit report is misleading and unsubstantiated by my current payments, and I demand that it be removed immediately. This letter also serves as a formal 15-day notice of my intent to take further legal action if these issues are not resolved. If Synerprise Consulting Services fails to remove this incorrect collection from my credit report within the next 15 days, I will initiate a lawsuit under both the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2, and the Fair Debt Collection Practices Act ( FDCPA ). I will also pursue claims for any damages and legal fees incurred due to your unlawful actions. Furthermore, I will be filing a formal complaint with the Office of the Attorney General for the state of Texa. Your actions appear to violate both federal and state consumer protection regulations, and I will not hesitate to pursue all available legal avenues to hold your company accountable. I trust that Synerprise Consulting Services will take immediate action to resolve this matter and comply with all applicable laws. Failure to do so will result in legal consequences, including the aforementioned lawsuit and complaints to the Attorney General and other relevant authorities. Please treat this matter with the urgency it requires.
Frequently Asked Questions
What is Complaint #11249849 about?
Complaint #11249849 was filed against Synerprise Consulting Services, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2024-12-22T12:00:00-05:00.
How did Synerprise Consulting Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synerprise Consulting Services, INC.?
Yes, visit the Synerprise Consulting Services, INC. company profile at readthecomplaint.com/company/synerprise-consulting-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.