Student loan -- Dealing with your lender or servicer -- Complaint #11249605
Complaint Overview
Complaint ID: 11249605
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 78702
Date Received: 2024-12-21T12:00:00-05:00
Date Sent to Company: 2024-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a {$6000.00} payment to my loan while I was with Great Lakes student loans. It was processed on XXXX. This payment is not reflected in my payment history or my total loan balance. Great Lakes has since transferred my loan to Nelnet. I have my payment history through Great Lakes, the withdrawal from my bank for the amount, and the total for the loan it should have been applied to.
Frequently Asked Questions
What is Complaint #11249605 about?
Complaint #11249605 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-12-21T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.