Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11248505
Complaint Overview
Complaint ID: 11248505
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Arizona
ZIP Code: 85331
Date Received: 2024-12-21T12:00:00-05:00
Date Sent to Company: 2024-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mobile phone and debit card were stolen on XX/XX/XXXX. Bank account and electronic payment services information ( XXXX XXXX, XXXX, PayPal, Venmo ) were compromised. Transactions totaling {$11000.00} were processed via PayPal for the dates and amounts listed below : XX/XX/XXXX - PayPal ( XXXX XXXX ) Transaction ID : XXXX - {$2500.00} XX/XX/XXXX - PayPal ( XXXX XXXX ) Transaction ID : XXXX - {$3500.00} XX/XX/XXXX PayPal ( XXXX XXXX ) Transaction ID : XXXX - {$5000.00} Disputes were filed with PayPal, in addition to my primary financial institution, XXXX XXXX XXXX XXXX. Reports were also filed with the local authorities, FBI, and FTC. Legal reports were provided to the company for reference. However, no action was taken to rectify the situation and return the stolen funds.
Frequently Asked Questions
What is Complaint #11248505 about?
Complaint #11248505 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-12-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.