Debt collection -- Attempts to collect debt not owed -- Complaint #11224457
Complaint Overview
Complaint ID: 11224457
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Pennsylvania
ZIP Code: 18104
Date Received: 2024-12-19T12:00:00-05:00
Date Sent to Company: 2024-12-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My son was a resident at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX where they charged me for damage to the room of {$120.00} despite having collected {$260.00} upfront as part of a 'Residential Shield ''. This became a dispute. The supporting documents including the letter I sent to ProCollect to resolve the dispute is attached. Two honor the lease after my son left XXXX XXXX in XX/XX/XXXX, I continued to pay the rent of {$790.00} for two more months. Cost of repair for sheetrock damage is listed as {$35.00} and up in the lease documents. And even if it actually cost them {$120.00}, that is well within the limit of of the XXXX XXXX amount already paid. However, since this issue was not resolved despite my repeated calls to XXXX XXXX, I held back payment for the last month of XX/XX/XXXX. XXXX XXXX then sent it for Collections to ProCollect. In XX/XX/XXXX, I sent a balance payment to ProCollect that I thought was fair to settle this matter. But they instead reported it to XXXX. ProCollect sent me a response to my letter to them from XX/XX/XXXX saying XXXX XXXX has sent them the lease agreements that I had signed and included copies. But I did not see the XXXX containing the 'Residential Shield ' agreement signed by XXXX XXXX XXXX I have attached here as Exhibit B. When I called ProCollect earlier today to point this out, the gentleman I spoke with appeared rude and didn't seem inclined to discuss anything. He kept saying everything was validated with XXXX XXXX, gave me a deadline of XX/XX/XXXX to pay the full amount and then hung up. I called XXXX XXXX today to enquire about why they held back the XXXX XXXX agreement and the person who picked up the call said someone will get back to me. XXXX did send me a response saying they are investigating but it appears they are leaving everything to ProCollect to handle. Am I reading something wrong here. Any assistance is greatly appreciated.
Frequently Asked Questions
What is Complaint #11224457 about?
Complaint #11224457 was filed against Procollect, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-12-19T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.