Student loan -- Improper use of your report -- Complaint #11208977
Complaint Overview
Complaint ID: 11208977
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: South Carolina
ZIP Code: 29579
Date Received: 2024-12-18T12:00:00-05:00
Date Sent to Company: 2024-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A debt collector Nelnet has been putting interest on this student loan that I had for more than 17 years. Ive been on disability for 16 years. I believed that the student loan was closed and this is the second debt collector that had this loan. I want this loan which is two loans to be removed from my credit report. Im XXXX years old and just have enough monies to live day by day. Account number is XXXX. It do say its in good standard but they are charging interest. I need this off my report. I believe that student loan account is closed.
Frequently Asked Questions
What is Complaint #11208977 about?
Complaint #11208977 was filed against Nelnet, INC. regarding Student loan specifically about Improper use of your report. It was received by the CFPB on 2024-12-18T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.