Credit card -- Problem with a purchase shown on your statement -- Complaint #11194659
Complaint Overview
Complaint ID: 11194659
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: XXXXX
Date Received: 2024-12-17T12:00:00-05:00
Date Sent to Company: 2024-12-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Items were purchased seemingly on Thu, XX/XX/year>, that were returned with available evidence were purchased adjusted by the credit card company to the card ending with XXXX on Mon, XX/XX/year>. The alleged error was discovered today. Items were purchased seemingly on Thu, XX/XX/year>, that were returned with available evidence were purchased adjusted by the credit card company to the card ending with XXXX on Tuesday, XX/XX/year>. XXXX item refunded on XX/XX/year>, in the amount of {$40.00} has proof of refund but has been purchased adjusted to an even higher amount of {$42.00}. One item returned, purchased in the amount of {$55.00}, has been purchased adjusted and charged at the correct amount. However, that item was returned and should have been refunded. I do not have these items in my possession ; the merchant does, and proof of the return of that item is available, along with proof of the refund by the merchant for the latter. I do not agree with the charges, as they had been previously refunded by the merchant, no matter the circumstance, but were reapplied due to an alleged error by the credit card company for unknown reasons.
Frequently Asked Questions
What is Complaint #11194659 about?
Complaint #11194659 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-17T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.