Mortgage -- Trouble during payment process -- Complaint #11193710
Complaint Overview
Complaint ID: 11193710
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 33702
Date Received: 2024-12-17T12:00:00-05:00
Date Sent to Company: 2024-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding NewRez 's handling of a loss draft check for an insurance claim that is associated with my mortgage loan. On XX/XX/year>, I overnighted a loss draft check to NewRez in the amount of {$170000.00}. Despite repeated follow-ups, the disbursement of these funds has not been issued as of XX/XX/year>. This delay is causing significant hardship. Our home sustained extensive damage from Hurricane Helene, rendering it uninhabitable. The timely release of these funds is critical for making necessary repairs and restoring our property to a livable condition. I have contacted NewRez 's Loss Draft team multiple times to request an update. However, I have not received any clear explanation or timeline for when the disbursement will be processed. This lack of communication and action has left my family in a precarious situation without a resolution in sight. I am seeking the CFPB 's assistance in addressing this issue and ensuring NewRez takes immediate action to release the funds necessary for repairs. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #11193710 about?
Complaint #11193710 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-12-17T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.