Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #11180013
Complaint Overview
Complaint ID: 11180013
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Michigan
ZIP Code: 48167
Date Received: 2024-12-16T12:00:00-05:00
Date Sent to Company: 2024-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
All of the problems that you listed apply. They take over 30 days, they don't notify me of the results, they don't correct the information that is clearly wrong and they calculate my score completely different especially when I complain or file complaints or dispute, than my other two credit companies. They absolutely discriminate based on age, race and gender. The way that I am treated even when I call them on the phone which is extremely difficult to get through to somebody, is very disrespectful. My credit report which has the same information as my other two credit reports is XXXX points different suddenly. Why? I'm nearly XXXX credit score with XXXX and XXXX but Experian has me in the low XXXX. There is no reason for it. It's the exact same information on all three credit reports and I have verified that. It's extremely concerning. They don't fully investigate they don't reply they don't do what they are required to do by law and they don't make the creditors supply them proper information. I paid off my XXXX and paid payments on time and yet they still are allowing that company to state that I'm making late payments or no payments when it's paid off! It's never fixed and this is just one example.
Frequently Asked Questions
What is Complaint #11180013 about?
Complaint #11180013 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-12-16T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.