Prepaid card -- Trouble using the card -- Complaint #11164083
Complaint Overview
Complaint ID: 11164083
Company: American Express Company
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 94002
Date Received: 2024-12-15T12:00:00-05:00
Date Sent to Company: 2024-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an AMEX gift card for {$50.00} on XXXX XXXX XXXX. I tried to use the card at nearly a dozen merchants, both physically and online and all said that card was useless. AMEX had no explanation for why the card could not work I went online and discovered a HUGE open chat about the same problem with these AMEX gift cards being unusable, with few finding any solutions.
Frequently Asked Questions
What is Complaint #11164083 about?
Complaint #11164083 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-12-15T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.