Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11159035
Complaint Overview
Complaint ID: 11159035
Company: Pentagon Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Louisiana
ZIP Code: 713XX
Date Received: 2024-12-14T12:00:00-05:00
Date Sent to Company: 2024-12-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, I logged into my account and discovered it was overdrawn with PENFED. I called to inquire why XXXXXXXX XXXX was withdrawing funds from my and requested to cancel the transaction, recredit my account, and close my current account to open a new one. The representative transferred me to the fraud department for credit cards. After going through the entire process with her, she informed me that she couldnt assist me and didnt know why I was sent there. I then contacted XXXX 's directly, and they confirmed that my account with them is fully paid and closed ; they have no explanation for the unauthorized deduction. I have an issue with my account. This matter needs to be addressed immediately. I have not received any assistance from the bank regarding this issue, and my account currently has a negative balance of {$30.00}.
Frequently Asked Questions
What is Complaint #11159035 about?
Complaint #11159035 was filed against Pentagon Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-12-14T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.