Mortgage -- Trouble during payment process -- Complaint #11158990
Complaint Overview
Complaint ID: 11158990
Company: Roundpoint Mortgage Servicing LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Private mortgage insurance (PMI)
State: Colorado
ZIP Code: 804XX
Date Received: 2024-12-14T12:00:00-05:00
Date Sent to Company: 2024-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After my loan reached XXXX XXXX of the original value Roundpoint Mortgage did not automatically remove the PMI and continued to charge me for it. I had to call them to get it removed. I asked for a refund of the payments, but they have not provided a refund or any additional information.
Frequently Asked Questions
What is Complaint #11158990 about?
Complaint #11158990 was filed against Roundpoint Mortgage Servicing LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-12-14T12:00:00-05:00.
How did Roundpoint Mortgage Servicing LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Roundpoint Mortgage Servicing LLC?
Yes, visit the Roundpoint Mortgage Servicing LLC company profile at readthecomplaint.com/company/roundpoint-mortgage-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.