Prepaid card -- Problem with a purchase or transfer -- Complaint #11152363
Complaint Overview
Complaint ID: 11152363
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Kentucky
ZIP Code: 40216
Date Received: 2024-12-13T12:00:00-05:00
Date Sent to Company: 2024-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a vanilla visa gift card from XXXX and loaded XXXX $ onto the card. This was going to be a XXXX gift for my foster sister. I went ahead and activated the card ahead of time just so there werent any issues in the future. The following day I noticed a bunch of failed transactions. Ones specifically for XXXX and XXXX ; which I didnt make. As I was in the process of attempting to contact vanilla I noticed a {$50.00} transaction to prizepicks. I have no clue how all of the fraudulent transactions happened but I tried to look for a solution anywhere. I attempted to contact the merchant but was told that there was nothing they could do. So I waited until I was able to file a dispute with Vanilla gift. On the vanilla gift account it says that I need to call a number and contact support but the vanilla gift card number is only automated. Im not able to talk to anyone about this fraudulent transaction which is completely ridiculous.
Frequently Asked Questions
What is Complaint #11152363 about?
Complaint #11152363 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-12-13T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.