Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #11121786
Complaint Overview
Complaint ID: 11121786
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
ZIP Code: XXXXX
Date Received: 2024-12-07T12:00:00-05:00
Date Sent to Company: 2024-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I bought something on XXXX on XX/XX/year>. Payment USD {$490.00} through Paypal. Tracking tells that the seller sent package to someone's po box , My address is NOT a po box , so I do not receive it. Paypal do not apply refund. Transaction number : XXXX Thank you
Frequently Asked Questions
What is Complaint #11121786 about?
Complaint #11121786 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2024-12-07T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.