Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #11091679
Complaint Overview
Complaint ID: 11091679
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Indiana
ZIP Code: 46234
Date Received: 2024-12-09T12:00:00-05:00
Date Sent to Company: 2024-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Once more, Venmo and XXXX are attempting to steal {$500.00} from me. They calmed I am not who I said I am and to provide drivers license amounts other credible information which I did. 6 months later, Venmo and XXXX refuse to release my funds. My son and I BOTH created disputes through Venmo to get the {$500.00} back, since my son is the person who sent me the money, but Venmo refuses to release the funds. No Venmo is claiming I'm not the person making this complaint, which is false and annoying. They are attempting to steal my money and cover their tracks and not respond to anything.
Frequently Asked Questions
What is Complaint #11091679 about?
Complaint #11091679 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-12-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.