Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #11076964
Complaint Overview
Complaint ID: 11076964
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: XXXXX
Date Received: 2024-12-08T12:00:00-05:00
Date Sent to Company: 2024-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XX/XX/2024 Got a call from The XXXX Police Phone # saying that my identity is being misused for wrong reasons. Police Chief from XXXX XXXX XXXX was schedule SSA Appointment to report Identity Theft. But Documents required for Appointment was XXXX Letter from DO Treasury due the reason that My identity was used for Money Laundering. For the Letter I was Asked to CBP Special Agent : XXXX XXXX as investigating Officer. Forn them XXXX XXXX terrorized me for 4 weeks with documents sent thru FAX to me about the Identity Theft Case, basically he mentioned in order to get XXXX from DOT DHS has to close all my bank accounts and issue Identify. For that XXXX XXXX asked to Transfer all the Money to XXXX XXXX XXXX Escrow Account DOT Escrow Account so that I get the XXXX approval. As soon as all this started, I have to call him every day before I step out my home due to the ongoing investigation. But lately he was not responding to my calls and not giving any updates on the case. XXXX XXXX sent couple of IRS documents to sing and forwarded to DHS in the process I was forced to wire transfer {$280000.00} to a domestic wire transfer from my IRA and My daughter XXXX money.
Frequently Asked Questions
What is Complaint #11076964 about?
Complaint #11076964 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-12-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.