Debt collection -- Communication tactics -- Complaint #11076677
Complaint Overview
Complaint ID: 11076677
Company: Kinum, INC., Indianapolis, In Branch
Product: Debt collection
Sub-Product: I do not know
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Michigan
ZIP Code: 482XX
Date Received: 2024-12-08T12:00:00-05:00
Date Sent to Company: 2024-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Both of these fit my issue with Kinum 's agent XXXX XXXX ( VA location ) She Used obscene, profane, or other abusive language over the phone and after I told her to stop contacting me she continued to do so. I am writing to formally complain about XXXX XXXX ( VA location ) and her unprofessional, shocking, and downright appalling behavior during our recent phone and email interactions. She represents your company, Kinum, in the most unprofessional and disrespectful way imaginable. Her actions have left me angry, frustrated, and utterly shocked. During our interactions, she mocked my employment status, made inappropriate comments, and even threatened me by referencing my full address in an email, asking, Is this you? She also mentioned that Kinum has my full address, birthday, and Social Security number, which came across as a clear intimidation tactic. Such conduct is beyond unacceptableits outrageous and unethical. I demand that all communications, including calls and emails, be reviewed to confirm her behavior. Her remarks about how I pay my rent and her sarcasmsuch as saying, Seems like you dont have a car or a job. Stay warmI bet its cold out thereare insulting, degrading, and completely uncalled for. This is not how a customer or anyone should be treated, especially by someone acting on behalf of a professional organization. This kind of behavior is a disgrace to your companys reputation, and I urge you to take immediate and decisive action. I expect a full investigation into this matter and appropriate disciplinary measures to ensure that no other customer experiences such mistreatment. I can not believe a company like Kinum allows this type of conduct from its employees. Please know that I am taking this matter very seriously and will be following up daily until I receive confirmation that this has been fully addressed and resolved. I will also be exploring all other avenues, including filing complaints with the CFPB, FTC, and my state attorney general, if I do not receive a satisfactory resolution.
Frequently Asked Questions
What is Complaint #11076677 about?
Complaint #11076677 was filed against Kinum, INC., Indianapolis, In Branch regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-12-08T12:00:00-05:00.
How did Kinum, INC., Indianapolis, In Branch respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Kinum, INC., Indianapolis, In Branch?
Yes, visit the Kinum, INC., Indianapolis, In Branch company profile at readthecomplaint.com/company/kinum-inc-indianapolis-in-branch to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.