Vehicle loan or lease -- Managing the loan or lease -- Complaint #11049057
Complaint Overview
Complaint ID: 11049057
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Arizona
ZIP Code: 85259
Date Received: 2024-12-05T12:00:00-05:00
Date Sent to Company: 2024-12-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX opened an Auto Loan on XX/XX/XXXX with Regional Acceptance Corp for a XXXX XXXX XXXX XXXX ( Account Number XXXX ) and opened an insurance policy with XXXX with Gap Insurance. XXXX XXXX XXXX XXXX XXXX XXXX sent normal payment for XXXX to Regional Acceptance in the amount of {$590.00} ( Reference # XXXX ) XX/XX/XXXX ( Date of Total Loss ) - XXXX XXXX ( Myself ) was in an auto accident with the XXXX XXXX XXXX XXXX. XX/XX/XXXX - XXXX XXXX sent normal payment for XXXX to Regional Acceptance in the amount of {$590.00} ( Reference # XXXX ) XX/XX/XXXX - I received my claim information from XXXX XXXX from the XXXX XXXXXXXX XXXX XXXX Claim # XXXX ) XXXX XXXX stated my vehicle was declared a total loss and that a payment of {$21000.00} would be issued to help pay off the loan. He also stated that if needed I also had Gap Insurance with XXXX, but was not needed in this case. XX/XX/XXXX - Regional Acceptance sent a Letter of Guarantee to XXXX for Regional Acceptance Client : XXXX XXXX Regional Acceptance Loan Number : XXXX Payoff Amount : {$15000.00} Vehicle Description : XXXX XXXX XXXX XXXX XXXX : XXXX Regional Acceptance Corp gave XXXX this payoff amount. XXXX XXXX 's full payment for the total loss was {$21000.00} would have covered the whole payoff requested. Regional Acceptance Corp released the title to XXXX. XX/XX/XXXX- XXXX sent payoff amount {$15000.00} to Regional Acceptance Corp. The payoff was sent immediately. XX/XX/XXXX- XXXX XXXX noticed on her credit report stating she had a 30 day late payment reported for XX/XX/XXXX & XX/XX/XXXX. XXXX XXXX thought must be a mistake and submitted documentation and dispute through XXXX. XXXX Dispute Date : XX/XX/XXXX Dispute # : XXXX Regional Acceptance Corp responded back saying not to remove them. XXXX XXXX then called Regional Acceptance Corporation to speak to them directly about the issue. They stated they marked those lates due to a {$59.00} Balance. XXXX XXXX never received any statement via email with balance that was owed. My communication preferences on my portal for Regional Acceptance for Statements is email to XXXX. The Letter of Guarantee date for payoff was XX/XX/XXXX which was the same day XXXX sent payment to Regional Acceptance.
Frequently Asked Questions
What is Complaint #11049057 about?
Complaint #11049057 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-12-05T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.