Credit card -- Problem when making payments -- Complaint #11048344
Complaint Overview
Complaint ID: 11048344
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: California
ZIP Code: 90032
Date Received: 2024-12-05T12:00:00-05:00
Date Sent to Company: 2024-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Paid Wells Fargo credit card by phone on XXXX XXXX. Funds are still not available as of Thursday XX/XX/year> as of XXXX XXXX. My experience with Wells Fargo is that funds paid online from my XXXX XXXX XXXX are made available immediately. This is why I chose Wells Fargo to handle my responsibility to rent an vehicle to pick up a XXXX XXXX at the XXXX XXXX and take to his hotel so he can perform tomorrow in concert. If I had known that Wells Fargo has changed their policy, I would have used XXXX, XXXX XXXX XXXX or XXXX XXXX, who do not hold on to funds. I offered to submit proof, that being a screen shot from my XXXX XXXX XXXX checking account, that the funds were taken from my checking account on XX/XX/year>.
Frequently Asked Questions
What is Complaint #11048344 about?
Complaint #11048344 was filed against Wells Fargo & Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-12-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.