Mortgage -- Struggling to pay mortgage -- Complaint #11032918
Complaint Overview
Complaint ID: 11032918
Company: Fulton Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Pennsylvania
ZIP Code: 18042
Date Received: 2024-12-04T12:00:00-05:00
Date Sent to Company: 2024-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initially went into the XXXX XXXX after I closed on the home on XX/XX/XXXX to get my E-Withdrawals setup. I went to the XXXX XXXX XXXX, XXXX, PA XXXX location and was helped by XXXX XXXX XXXX while there I asked it there was a way for me to make bi-weekly payments instead of a monthly payment, I was told I was only able to make scheduled monthly payments. This was all set up and everything went smoothly until XX/XX/XXXX. The mortgage went from {$1400.00} to {$1800.00}. I received a letter from Fulton Bank, N.A. Member FDIC on XX/XX/XXXX warning me of this change to my mortgage amount. Upon receiving this letter I obviously panicked and jumped to the conclusion that there must have been some sort of mistake. I made it a point to call their Customer Support Number : XXXX. I spent about 2 hours trying to call in and having issues with their verification code system, they texted me several codes I needed to provide during the phone call, none of them worked and I decided since they were obviously not reachable through phone calls I would need to go in person to a branch in town.
Frequently Asked Questions
What is Complaint #11032918 about?
Complaint #11032918 was filed against Fulton Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-12-04T12:00:00-05:00.
How did Fulton Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fulton Financial Corporation?
Yes, visit the Fulton Financial Corporation company profile at readthecomplaint.com/company/fulton-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.