Mortgage -- Trouble during payment process -- Complaint #11032801
Complaint Overview
Complaint ID: 11032801
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Wyoming
ZIP Code: 82604
Date Received: 2024-12-04T12:00:00-05:00
Date Sent to Company: 2024-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My annual insurance premium is due in XXXX of each year. Mr. Cooper the loan servicing agent which escrows the insurance has failed to pay XXXX the premium. Mr. cooper was notified in XXXX, XXXX that the payment was due. Mr. Cooper told me in XXXX that a check was being overnighted to XXXX. I contacted XXXX today and the insurance has not been paid. Mr. Cooper is now showing that there is no payment due until XX/XX/year>.
Frequently Asked Questions
What is Complaint #11032801 about?
Complaint #11032801 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-12-04T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.