Student loan -- Problem with a company's investigation into an existing problem -- Complaint #11003583
Complaint Overview
Complaint ID: 11003583
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Hampshire
ZIP Code: 030XX
Date Received: 2024-12-02T12:00:00-05:00
Date Sent to Company: 2024-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint regarding Granite Edvance Corporation 's failure to validate alleged debts linked to accounts ending in XXXX and XXXX and their non-compliance with federal laws, including the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), Privacy Act of 1974, and 15 USC 6801-6802. Despite requesting original wet-ink promissory notes or legally authenticated copies, I have not received them, and the creditor has not provided evidence of permissible purposes under 15 U.S. Code 1681b for procuring or reporting my consumer information. Furthermore, they continue reporting transaction history without my explicit consent, violating privacy safeguards. I have formally opted out of any authorization permitting the sharing of my personal data, yet they persist in these actions. I demand proper documentation, immediate cessation of reporting, compliance with opt-out provisions, and assurance of privacy protection. Failure to comply will lead to regulatory escalation and potential legal action.
Frequently Asked Questions
What is Complaint #11003583 about?
Complaint #11003583 was filed against Nelnet, INC. regarding Student loan specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-12-02T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.