Credit card -- Problem with a purchase shown on your statement -- Complaint #11003550
Complaint Overview
Complaint ID: 11003550
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Minnesota
ZIP Code: 55044
Date Received: 2024-12-02T12:00:00-05:00
Date Sent to Company: 2024-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to address serious concerns regarding my account, which has been paid in full, but still reflects multiple violations of consumer protection laws, including unauthorized charges, unfair collection practices, and inaccurate reporting. Regarding the details, I purchased a {$78.00} product, but my payment was never properly processed. Following this, Comenity Bank imposed unauthorized fees totaling {$370.00}, an amount exceeding 31 % interest, which constitutes a violation of the Truth in Lending Act ( TILA ). Furthermore, these charges violate Minnesota laws as fees continued to accrue beyond 180 days of delinquency, constituting usury, predatory lending practices, and a breach of the Minnesota Consumer Protection Act. For these reasons, I am requesting compensation of {$5000.00} for the damages and hardships caused, including : The unauthorized fees and the financial hardship they created. Unlawful collection of improper charges. Inaccurate and unauthorized reporting of my account to credit bureaus, failing to reflect a {$0.00} balance after the account was paid in full. Additionally, I note that the final account statement has not been provided, which is another violation of TILA and transparency requirements under consumer protection laws. I request a formal response no later than XX/XX/year>. If I do not receive a satisfactory response by this deadline, I will initiate arbitration proceedings to resolve this matter and seek appropriate compensation.
Frequently Asked Questions
What is Complaint #11003550 about?
Complaint #11003550 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-02T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.