Money transfer, virtual currency, or money service -- Other service problem -- Complaint #10988605
Complaint Overview
Complaint ID: 10988605
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Virginia
ZIP Code: 20112
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have had an account on coinbase.com since XXXX. I move cryptocurrencies between this account and my personal XXXX XXXX. On XXXX XX/XX/XXXX, I moved XXXX ether tokens from my cold wallet to coinbase. On XXXX XXXX, I converted these XXXX ether to XXXX Bitcoin on coinbase. Between XXXX XXXX and XXXX XXXX, I purchased ~ XXXX XXXX tokens. Later in the week, coinbase would not allow me to buy, sell or transfer any cryptocurrency. The site presented a message saying that my account was " under review ''. I contacted coinbase through their helpdesk chat tool on XXXX XX/XX/XXXX, but the customer service representative repeated the message ( " your account is under review '' ) without providing any further details. As of now, there is ~ {$80000.00} in crypto that I can not sell, transfer, etc.
Frequently Asked Questions
What is Complaint #10988605 about?
Complaint #10988605 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.