Vehicle loan or lease -- Managing the loan or lease -- Complaint #10988515
Complaint Overview
Complaint ID: 10988515
Company: Credit Acceptance Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Indiana
ZIP Code: 460XX
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had filed a couple previous complaints and am asking if this new complaint and information can reopen the previous two cases I had to replace my battery not long ago and the receipt is attached, I also was informed that upon getting my mainfold bolts replaced on passenger side only, that my ABS Module Sensor was bad, my Heater will need to be replaced due to no heat, and that i will need to reschedule another day so that my drivers side maifold bolts can be fixed as well. Upon, Leaving the VA, I went to XXXX next door, I pulled out a Blower motor Relay to check if it was blown and the ABS Module relay, in which, XXXX relays had some corrision on them, I went into XXXX to see hiw much these relays would be. Upon leaving XXXX, I started the truck fine and let it warm up a little more, I than went to put the Truck into Reverse and found the I could not shift from park to reverse. Upon exiting the Truck, Observed that the headlights flashed several times, than I found that my rear light tail light was the only one working as to my drivers side headlight only worked, I reset the eletronic control module by touching the positive and negative battery cables together for 30 secs. The end result was the same. When calling XXXX Premium Extended Warranty for Approval, They informed me that it would cover XXXX, meaning to me that the tow was covered, I get a call from the towing company informing me of an unpaid balance of XXXX dollars which needed to be paid first? Not understanding any of this I paid it, the tow truck driver didnt understand why that was said when my warranty covered the deductable for XXXX dollars. I am asking if there is anything you can do or make any calls to Credit Acceptance or XXXX in order for me to get a rental car at there expense come Monday afternoon as the truck has been sitting at the Mechanic Shop since Tbursday and wont be looked and diaginosed until monday and hard telling when all other items will be fix and how long it will take. I feel that Credit Acceptance should be become more liable an or enforce the vechile contract onto the sellers at this point and make them liable as they would have me if i was to violate the purchase argeement that was signed by me and the seller. The seller sold me a truck and hidden details about the truck and did not disclose the vechile history or repairs thst the truck has gone through, in which i did not become aware thst they were suppose to when until i reread through the vechile contract.
Frequently Asked Questions
What is Complaint #10988515 about?
Complaint #10988515 was filed against Credit Acceptance Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Credit Acceptance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Credit Acceptance Corporation?
Yes, visit the Credit Acceptance Corporation company profile at readthecomplaint.com/company/credit-acceptance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.