Credit card -- Problem with a purchase shown on your statement -- Complaint #10988477
Complaint Overview
Complaint ID: 10988477
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33781
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX, I made a purchase at GAP. The shipping bag was delivered to my home ripped open and missing numerous items from it. I immediately contacted GAP who provided no assistance and told me to open a claim with my credit card ( Barclays Banana Republic Card. ) I opened a claim and GAP sent the credit card company a blurry photo of a delivery and stated that the items were delivered. I provided proof that the bag was delivered empty and missing items ( including delivery photo proof and camera proof ) but the credit card company has refused to settle the dispute, claiming that GAP says they delivered the items. I provided proof of an open bag delivered showing how it was missing items, which is all that I can provide at this point since the items never made it into my possession. Clearly the credit card is on the side of the company and not me, the consumer, since this is a branded credit card. I have tried for months now to try and resolve it and keep being told different stories every time I speak with someone. I have called multiple times, opened countless messages through their portal, and patiently waiting for communication since XXXX. I am just looking to get my money back at this point and then never use this credit card again since all of their consumer protections are just a bunch of lies. The total for the missing items from that order was around {$210.00}.
Frequently Asked Questions
What is Complaint #10988477 about?
Complaint #10988477 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.