Checking or savings account -- Managing an account -- Complaint #10988403
Complaint Overview
Complaint ID: 10988403
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Wyoming
ZIP Code: 82604
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX individual {$350.00} withdrawals made from checking account to a fraudulent XXXX accounts during the period of XX/XX/year> and XX/XX/year>. Wells Fargo was notified of this action and referred all their investigations to a " Claims Assistance Center '' which made an unsupported determination that the transactions were authorized by a party to the account. We, as the account holders, made multiple attempts to demonstrate that these withdrawals were fraudulent ; including numerous phone calls to the bank, written correspondence on several occasions and filing police and FBI reports. The bank disregarded this information and made the decision to deny our claim for compensation. After repeated attempts to obtain the internal documents that XXXX XXXX used to make the incorrect determination ; we finally received ( later than originally promised ) XXXX pages of gibberish that only demonstrated that the XXXX of the joint account holders had logged onto the mobile app for this account 3 times during this period for legitimate banking reasons ( XXXX separate dates vs. XXXX dates when the funds were fraudulently distributed by the bank ). The Well Fargo information also notes that " Card Authorization was not performed, or some other problem prevented verification ''. We called the bank Claims Assistance Center on XX/XX/year> for an explanation of the information that they sent us on XX/XX/year> ( received on/about XX/XX/year> ). They assured us that a representative would call on XX/XX/year> ; as was the case on multiple other attempts to obtain information and feedback directly- this return call is yet to occur as of XX/XX/year>.
Frequently Asked Questions
What is Complaint #10988403 about?
Complaint #10988403 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.