Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #10988281
Complaint Overview
Complaint ID: 10988281
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: Massachusetts
ZIP Code: 02038
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I registered with Experian many years ago... I was notified via XXXX letter my personal information was leaked by 3rd party... I attempted to login to Experian with my personal information ... but unable to... Experian will not allow me to access system/credit report. I've attempted to call them 100s of times ... the only way to access is online which they say they are texting to my cell phone... but they don't... so I can't access system. Experian will not allow me to talk to a customer service rep ... only online access is available... thus I can't access my credit report... Experian should be investigated ... this is talked about all over the internet Experian is not allowing peopel to access their reports.
Frequently Asked Questions
What is Complaint #10988281 about?
Complaint #10988281 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.