Checking or savings account -- Opening an account -- Complaint #10988263
Complaint Overview
Complaint ID: 10988263
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Oregon
ZIP Code: 974XX
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I heard about Wells Fargo offering a sign on bonus of XXXXXXXX XXXX for new accounts from a friend. I recent moved and XXXX of their branches was near me so I decided to change banks and take advantage of the incentive. I had a check come in from my truck warranty company for {$460.00} that I used to open the account. I went online on XX/XX/XXXX and followed the procedure using all the prompts and did successfully open a new checking account with them, however I was directed to the local branch to make my opening deposit. When I went in to make that deposit on XX/XX/XXXX I made the deposit into the account number that I received online. My bank reflects that. I receive social security checks monthly for {$940.00} via direct deposit. I moved my monthly payments over to my new Wells Fargo checking account. The first direct deposit hit my Wells Fargo every day checking account on XX/XX/XXXX for {$940.00} and has been on going to this day. Totaling XXXX months straight. I am very happy overall with Wells Fargo, however when I contacted them in regards to the XXXXXXXX XXXX incentive bonus, I was told that I needed a code in order to receive it. I was never given a code, or if I was given a code I didn't receive it. I explained how I opened the account online, but had to make my initial deposit in person. I explained that I didn't receive a code online or an email, and they didn't give me one at the branch. If an email was sent with one it is possible that it went into spam or got auto deleted, but the fact remains that I opened the account and met all the requirements. The requirements being, being a new customer opening a Wells Fargo everyday checking account, having at least {$1000.00} in direct deposit into the account within 90 days, and the account remaining open for 90 days. My account is still open to this day. I would like the XXXX XXXX that I was guaranteed for choosing them as my new bank. My first contact with them on this matter was in XXXX. It went on for months, and even went to the escalation department, or so I was told. In the end I was told without having whatever code or number I was supposed to be given, that I didn't have, I was out of luck and closed my request. I like this bank, but should close my account just out of principle. All I want is the XXXX XXXX sign on bonus that I was promised. I held up my end of the deal.
Frequently Asked Questions
What is Complaint #10988263 about?
Complaint #10988263 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.