Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #10988173
Complaint Overview
Complaint ID: 10988173
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Nevada
ZIP Code: 89511
Date Received: 2024-12-01T12:00:00-05:00
Date Sent to Company: 2024-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Several days ago I was attempting to change mobile carriers and the new company tried to check my credit report at Experian with no success. I advised that I kept all my credit reports frozen but went ahead using Experian 's chat bot to change my password and create a " thaw '' etc. Despite this the company continued to be unable to access my credit. When I got home I logged on to the Experian site and confirmed that the freeze had been lift and I in fact extended it for several more days. When I returned to the new carriers office they were still unable to access my credit report. I have tried repeatedly since then to speak with a human being at Experian and it appears totally impossible. Furthermore their AI chat bots appear to have no AI and are the most useless, frustrating things I have ever dealt with. I would like to know how these people even stay in business.
Frequently Asked Questions
What is Complaint #10988173 about?
Complaint #10988173 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-12-01T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.