Mortgage -- Trouble during payment process -- Complaint #10980365
Complaint Overview
Complaint ID: 10980365
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Florida
ZIP Code: 32209
Date Received: 2024-11-26T12:00:00-05:00
Date Sent to Company: 2024-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
We are in the process of selling our home to prevent foreclosure. In 2021 three separate Cashier 's check totaling XXXX were cashed and never applied to our account. They are saying that these payments were rejected and sent back to me. My bank has sent proof that two of these cashier 's checks were cashed and negotiated by PHH bank. I sent the email from XXXX XXXX XXXX showing the front and back ( # XXXX the amount of XXXX and # XXXX {$9000.00} were cashed and endorsed " FOR DEPOSIT ONLY XXXX XXXX XXXX ''. I have been going back and forth with their CSRs and they keep repeating that the checks were returned back to me. They don't seem to understand that they could not have sent them back to me once they were deposited into their account. What they should have done was cut me a check for the checks that they had cashed and not credited to my account. I am simply asking for the funds to be sent back to me so i can sell this house. Also, they have included an additional {$19000.00} to the payoff amount previously reported to me. I believe they have double the attorney fees in the " Recoverable balance '' that was sent to the title company halting the proposed sale of my property. Per FDIC rules the cashier 's check could not have been returned to me after they endorsed them, anyway. I have asked them to prove that they sent the checks back to me and they haven't because they didn't, it would have been impossible. I BELIEVE THAT THEY ARE TAKING ADVANTAGE OF ME BECAUSE OF MY AGE.
Frequently Asked Questions
What is Complaint #10980365 about?
Complaint #10980365 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-11-26T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.