Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #10977057
Complaint Overview
Complaint ID: 10977057
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem related to refinancing
State: Nevada
ZIP Code: 89103
Date Received: 2024-11-29T12:00:00-05:00
Date Sent to Company: 2024-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I need to refinance my vehicle. I love this vehicle so much. I put all my time and effort to maintain it and own it. The interest rate is unbelievably high and it seems I only paid like 6 % when I have this car for more than a year. Not only that I tried to refinance my vehicle more than multiple times when my credit score said it was fair, or the right time to refinance. I also spoke with Santander if I could refinance and they said yes. I also made adjustments so that I can qualify for refinancing through XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. None of them accepted me. I told them I needed to lower my payments to {$300.00} a month at least. I made sacrifices like take out my compound interest in my banking acct. to pay my vehicle. I also adjusted my debt to income ratio close to 51 % so that I can qualify. I need you to remove my interest rate or lower it down. The estimated value of this car is $ XXXX. I love you Santander so work with me. Plus, I supported XXXX in the XXXX XXXX for the XXXX to win. If you know, Santander sponsor XXXX, So at least help me out of good will. Thanks. I'm going to report all refinancing companies for not allowing me to refinance.
Frequently Asked Questions
What is Complaint #10977057 about?
Complaint #10977057 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-11-29T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.