Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10977031
Complaint Overview
Complaint ID: 10977031
Company: Prosper Marketplace, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Washington
ZIP Code: 98178
Date Received: 2024-11-29T12:00:00-05:00
Date Sent to Company: 2024-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a debt collection notification letter dated on XX/XX/year> from XXXX XXXX XXXX XXXX XXXX for a Prosper account originated with XXXX. It states that my XXXX account was now owned by XXXX XXXX XXXX XXXX, XXXX and the total amount of the debt amount was {$1300.00}. Following the notification, my Prosper account was settled with the collection agency. This settlement was completed on XX/XX/year>, and the balance was resolved in full. I received two emails from the collection agency : Agreement to Resolve Your Account letter issued on XXXX XXXX and Account Resolution Confirmation letter issued on XX/XX/year>. However, to this date, almost a year after it was settled and resolved, the balance is shown in my records as owed. The collection agency has failed to update my records in the credit reporting bureaus. I have made multiple phone calls to both the collection agency and original lender. Multiple times, they opened tickets to investigate the matter, but have never reached out to me with updates or results. I sent a letter requesting the collection agency to update my records. I request the Consumer Financial Protection Bureau to enforce compliance on the collection agency 1 ) to update my records accordingly and immediately. 2 ) to cease any further collection activities regarding this account 3 ) and ensure that no negative marks related to this resolved debt appear on my credit report. Thank you
Frequently Asked Questions
What is Complaint #10977031 about?
Complaint #10977031 was filed against Prosper Marketplace, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-29T12:00:00-05:00.
How did Prosper Marketplace, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Prosper Marketplace, INC.?
Yes, visit the Prosper Marketplace, INC. company profile at readthecomplaint.com/company/prosper-marketplace-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.