Credit card -- Problem with a company's investigation into an existing problem -- Complaint #10966509
Complaint Overview
Complaint ID: 10966509
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 22701
Date Received: 2024-11-28T12:00:00-05:00
Date Sent to Company: 2024-11-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I cancelled my capital one BJs card and redeemed my points XXXX XXXX In XXXX, I was called by Capital One collections because the account was past due. They said it was due to the BJs membership fee and told me to call another number ( disputes I believe ). Disputes stated they would take care of cancelling BJs membership and getting the account credited. Once the credit was applied, the supervisor stated he would close the account and update the credit bureau for both myself as well as my spouse because we never got a bill with the membership fee. My husband has pulled his credit and it is adversely effected by that perceived late payment. My daughter called on our behalf this evening and was told the account is still not cancelled, and we'd have to write in to get the credit bureau updated. This is Capital One 's failure to meet their commitment and are giving the XXXX the run around. I need my account cancelled and our bureaus updated.
Frequently Asked Questions
What is Complaint #10966509 about?
Complaint #10966509 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-11-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.