Checking or savings account -- Managing an account -- Complaint #10965008
Complaint Overview
Complaint ID: 10965008
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Kentucky
ZIP Code: 404XX
Date Received: 2024-11-27T12:00:00-05:00
Date Sent to Company: 2024-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Im XXXX due to XXXX. I tried chat with chime to fix and they referred me to a number which is barely accessible through deaf relay. Anyway chime cashed a check. It was one I cashed for my mother and gave her the funds. Chime accepted the check in XX/XX/year>. Then by accident it was cashed by XXXX too. I notified XXXX and made arrangements with them. Well chime on XX/XX/year> sends me a message and puts a {$750.00} hold on my account stating that check was duplicate and it wasnt in my name. I contacted the merchant like they said and the merchant provided me a copy of the processed check. Front and back. It was deposited in chimes account. Well they refuse to dispute and check into it. They wont give me a monitored email address to send proof to. They wont escalate an investigation. Im on a fixed income and out {$750.00}.
Frequently Asked Questions
What is Complaint #10965008 about?
Complaint #10965008 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-27T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.