Prepaid card -- Problem with a purchase or transfer -- Complaint #10930683
Complaint Overview
Complaint ID: 10930683
Company: Paypal Holdings, INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Nebraska
ZIP Code: 693XX
Date Received: 2024-11-25T12:00:00-05:00
Date Sent to Company: 2024-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Pay pal has been allowing unauthorized charges on my card and I follow protocol and report them. But they never don't refund me anymore nor stop these charges. So I keep my money in savings till I need to use it. Or I transfer it to my other credit card to pay bills. Which there was no problems last month. Till I tried to transfer money to other card this month and they blocked me from doing so and froze my card. When I called them they said they are allowed to do this. And I told them it's my money and they can't stop me from using it or transferring it. And then they put a 72 hour hold on my card where I can't access my money. Which is government social security XXXX and my only income. When I called again they had no reason for doing this and said they couldn't remove it. Which I told them I knew was nor right. And them not allowing me access to my money was not legal. But I don't know what to do. I need this money. I'm almost out of food and need to pay my rent. I want to transfer the money out after I withdraw my rent money. And then when it's at XXXX balance close account and set up direct deposit in other card for next month. But can't do that till I can have full access to my money again. What can I do?? This can't be legal what they are doing. Please help.
Frequently Asked Questions
What is Complaint #10930683 about?
Complaint #10930683 was filed against Paypal Holdings, INC regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-11-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.