Checking or savings account -- Managing an account -- Complaint #10915339
Complaint Overview
Complaint ID: 10915339
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Alabama
ZIP Code: 35401
Date Received: 2024-11-24T12:00:00-05:00
Date Sent to Company: 2024-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to seek assistance regarding an urgent issue with my XXXX checking account. On the XX/XX/year> of XXXX, I received a direct deposit for my company, XXXX XXXX XXXX, which was unfortunately restricted just XXXX hours after the transfer. I have reached out to XXXX customer service multiple times to explain our situation. The funds are critical for our business operations and essential household expenses, as we need to purchase groceries and medications for my son. Unfortunately, I am unable to withdraw the funds at this time. During my conversations with customer service, they inquired about the company 's name associated with the transfer. I clarified that XXXX & XXXX is indeed our company 's name. They mentioned that the matter would be investigated, but we have yet to receive any updates after several days of waiting. This amount of {$3900.00} is significant for us, especially since we are a small company and my husband is currently without another job. I kindly request your prompt assistance in resolving this matter. The email attracted to the XXXX account is XXXX Checking Routing # XXXX Accounts # XXXX Thank you for your attention to this urgent issue. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #10915339 about?
Complaint #10915339 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-11-24T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.